THE RESORT

Welcome to VidantaWorld
Riviera Maya

Discover VidantaWorld Riviera Maya, where Mexico's most stunning nature combines with magnificent luxury, sumptuous accommodations, and world-class entertainment.

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FAQ

To ensure a seamless and enjoyable experience at Jungala Park Hotel, here are some frequently asked questions and their answers:

How large is the VidantaWorld resort?

VidantaWorld Riviera Maya spans over 1,000 acres of paradise and includes half a mile of white-sand beaches, 20 bars and restaurants, 15+ pools, the Nicklaus Design Golf Course, 2 luxury spas and fitness centers, and countless activity options.

What do I have access to at VidantaWorld Riviera Maya?

When you book the Cirque du Soleil Dream Escape, you have access to all of VidantaWorld Riviera Maya and its impressive array of facilities. This includes its 15+ beautiful pools, two spas, over 20 gourmet restaurants, a stunning Jack Nicklaus Design golf course, and world-class entertainment. For more information, please contact the Customer Care Center at  1-855-227-5685.

How do I access the beach from my Hotel?

Guests at VidantaWorld Riviera Maya have access to the resort's beautiful beach areas, including private sunbeds and loungers, and The Beach Club, and iconic pool lounge overlooking the Caribbean Sea. Accessing the beach is easy! You can use the onsite electric cart transportation to quickly take you from Jungala Park Hotel, or other areas of the resort, to the beach. You can also walk, taking advantage of the scenic wooden pathways that connect VidantaWorld Riviera Maya. Maps with walking routes are available by downloading the Vidanta App during your stay.

How do I get around the resort?

VidantaWorld Riviera Maya is easy to navigate using the onsite electric cart transportation available at Jungala Park Hotel, as well as throughout the rest of the resort. Guests can also walk, taking advantage of the scenic wooden pathways that connect VidantaWorld Riviera Maya. Maps with walking routes are available by downloading the Vidanta App during your stay.

Do I have access to the beach?

Yes, guests have access to the resort's beautiful beach areas, including private sunbeds and loungers, and The Beach Club, and iconic pool lounge overlooking the Caribbean Sea.

Is WiFi available throughout the entire resort?

Staying connected is important. That's why complimentary Wi-Fi is offered throughout the resort, ensuring uninterrupted access to the internet, whether you're in your room, by the pool, or dining.

How long does it take to get to VidantaWorld Riviera Maya from the airport?

It takes about 30 mins by car to get from Canún International Airport to VidantaWorld Riviera Maya.

Is the Dream Escape an all-inclusive experience?

The Dream Escape is not an all-inclusive experience. VidantaWorld Riviera Maya does not provide all-inclusive options to allow guests the freedom to choose from a diverse selection of gourmet offerings, all of which maintain the unwavering level of quality and excellence that ensure a luxurious experience.