THE RESORT

Welcome to VidantaWorld
Riviera Maya

Discover VidantaWorld Riviera Maya, where Mexico's most stunning nature combines with magnificent luxury, sumptuous accommodations, and world-class entertainment.

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FAQ

To ensure a seamless and enjoyable experience at Jungala Park Hotel, here are some frequently asked questions and their answers:

How can I make a reservation at Jungala Park Hotel?

You can easily make a reservation for Jungala Park Hotel by phone. The Customer Care Center is ready to assist you at 1-855-227-5685

What’s included with my stay?

Your stay at Jungala Park Hotel includes access to VidantaWorld Riviera Maya and its impressive array of facilities. Enjoy beautiful pools, spas, gourmet restaurants, stunning golf course, and world-class entertainment. There are also add-on packages that showcase special experiences for an additional fee at the time of booking. For more information, please contact the Customer Care Center at 1-855-227-5685.

Do you offer spa services or fitness centers?

Guests of Jungala Park Hotel enjoy exclusive access to the luxurious Spatium Spa and Fitness Center. Tucked beneath the lush jungle canopy of Riviera Maya, Spatium boasts state-of-the-art facilities where expert therapists blend global healing techniques to craft treatments that relax and rejuvenate. This serene oasis of tranquility and well-being is open daily from 9 AM to 9 PM.

What dining options are available at the resort?

As a guest at Jungala Park Hotel or a visitor to Jungala Aqua Experience, you’re invited to embark on a culinary adventure at VidantaWorld Riviera Maya's diverse restaurants. With over 20 dining options, including more than 10 specialty restaurants, the resort offers something for every mood and appetite. Whether you crave gourmet international cuisine or local delicacies, there's a flavor to delight everyone. It's highly recommended to make reservations to enhance your dining experience.

Is Wi-Fi available throughout the resort?

Staying connected is important. That's why complimentary Wi-Fi is offered throughout the resort, ensuring uninterrupted access to the internet, whether you're in your room, by the pool, or dining.

Are there childcare services available at the resort?

Jungala Park Hotel provides dedicated childcare services to ensure families have a relaxing and enjoyable stay. An experienced and caring staff create a safe and engaging environment for children, allowing parents to unwind with peace of mind. For more about childcare services, call the Customer Care Center at 1-855-227-5685.

What forms of payment do you accept?

All major debit and credit cards are accepted, including MasterCard, Visa, and American Express, to ensure convenience during your stay.

Is there parking available for guests?

Yes, parking is offered for all guests staying at Jungala Park Hotel, as well as for visitors to Jungala Aqua Experience. The convenient parking facilities provide easy access to all amenities, ensuring a hassle-free experience during your stay.

How do I get to the resort from the airport?

For guests staying for more than three nights, you will enjoy complimentary transportation from the airport to the resort. For shorter stays, this service is available for a fee. To arrange your transportation, please contact the Customer Care team at 1-855-227-5685 and have your flight details ready for a seamless booking experience.

Are there any all-inclusive options available?

Jungala Park Hotel does not provide all-inclusive options to allow guests the freedom to choose from a diverse selection of gourmet offerings.