ALL ORDERS PLACED ON OR AFTER JUNE 3, 2024, ARE FINAL, AS-IS, AND CANNOT BE CANCELED OR RETURNED, NOTWITHSTANDING THE SHOP'S STANDARD RETURN POLICY AND ANY OTHER TERMS TO THE CONTRARY; provided that products that are verified to have been damaged during shipment may be exchanged in accordance with the standard return policy (at Cirque du Soleil shop discretion).
For orders placed before JUNE 3, 2024, we have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it.
For any return request or defectively manufactured merchandise, please contact shop@cirquedusoleil.com to arrange for the return/exchange.
Please Note:
- Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
- At your request, we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return label). By accepting the prepaid return label, if we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping cost to your original payment source.
- If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. If you choose to use your own shipping method, we will not reimburse shipping cost.
- All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
- The original shipping cost will not be refunded upon returning your item.
- NOTE: CDs, DVDs, or other electronic media may only be returned if in the original unopened package. Undergarments are non-returnable.
- Due to the collectible nature and high value of Personalized Jerseys, Memorabilia, and Auction categories, these items are non-returnable. All sales are final.
- NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.