FAQ

Backpacks, bags and purses are permitted provided that they fit under your seat. Please note that all bags will be searched prior to entering the site.

Small, pocket-sized cameras – no lenses - and phones are allowed. For the safety of our artists and the comfort of our audience members, only pictures without flash and short videos below the shoulder are permitted.

Our online Gift Card program has been suspended. If you already have a gift card please contact our customer service department to redeem it in the U.S. or Canada 1-877-924-7783.

All customers who purchased tickets for an impacted Cirque du Soleil show will be contacted by their initial point of sale. In order for our team and our partners to respond quickly to the situation, please be patient and wait until you are contacted to avoid flooding our information lines. We want you to know that we are actively working with our partners to find solutions for everyone.

If you have any questions, please contact the appropriate customer service:

• For Messi10: contact@messicirque.com.
• For all other touring shows: contact@cirquedusoleil.com.

Yes, you can transfer your mobile tickets by clicking here.

To access your mobile tickets, click here or open them through your email confirmation.

If you’ve lost your tickets or confirmation, please contact customer service or contact us. The customer service phone number can be found at the bottom of the Tickets page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

If you run out of batteries or lose your phone on the day of the event, go directly to the box office. They can retrieve your tickets using the email you used for the purchase.

If you have lost the PDF attachment (electronic tickets), or the email containing the PDF attachment, you must use your order number and email address to open a session and re-print your electronic tickets online, or request to have them emailed to you, again. The new electronic tickets will have new bar codes, meaning the original electronic tickets sent to you are void. Be sure to present to correct electronic tickets at the show. Please contact customer service or contact us, if you have further questions. The customer service phone number can be found at the bottom of the Tickets page for each city.

All ticket sales are final. There are no exchanges or refunds.

The convenience fees are applied on all ticket sales, regardless of the type of event. While some companies have decided to include them in the price of the ticket, we have opted for a more transparent method that informs the clients where their money goes. Those fees basically cover the costs of Box Office operation, software, staff, etc. They allow you the convenience of booking your tickets prior to your show instead of standing in line and making due with whatever tickets are left.

Yes, Cirque du Soleil provides normal toilet services (not port-o-lets), including running water and handicapped persons access.

It is possible to access the gift shop on any show day, even if you don't have a ticket. Please go to the show's site during a performance and the Cirque du Soleil staff will gladly welcome you to the gift shops. We suggest you arrive half an hour after the show starts, in order to insure all the patrons are seated inside.

To avoid any issues and the Big Top entrance, the person(s) to whom you have given your tickets should have a photocopy of both sides of the credit card used to purchase the tickets (the first 12 numbers of the card may be blacked out), a photocopy of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser, and the confirmation number.

During the purchasing process, you will not be able to request specific seats. For your convenience, the ticket system offers the best available seats (up to four options per section) for you to choose from. You can choose the option that best suits you by clicking on it. However, should you want specific seats, please contact customer service, after the presale, or contact us.

If you chose to have tickets mailed to you, please allow some time for delivery. If you chose to have electronic tickets sent to you and have not received them, please contact the Booking Assistance or contact us, if you have further questions. The Booking Assistance phone number can be found at the top of the Tickets page for each city. It’s important to include as much information about the purchase as possible, especially your confirmation number if possible.

Tickets may be sent to you via email (electronic tickets) or by mail. The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

Please contact us, and we will forward your message to our touring team.

If you cannot print your electronic tickets, please contact the Booking Assistance or contact us, if you have further questions. The Booking Assistance phone number can be found at the bottom of the Tickets page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

If you’ve lost your tickets or confirmation, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

If you’ve lost your tickets or confirmation, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.

If you have lost the PDF attachment (electronic tickets), or the email containing the PDF attachment, you must use your order number and email address to open a session and re-print your electronic tickets online, or request to have them emailed to you, again. The new electronic tickets will have new bar codes, meaning the original electronic tickets sent to you are void. Be sure to present the correct electronic tickets at the show. Please contact the Box office or contact us, if you have further questions. The different box office phone numbers can be found at the bottom of the Tickets page.

All ticket sales are final. There are no exchanges or refunds.

The convenience fees are applied on all ticket sales, regardless of the type of event. While some companies have decided to include them in the price of the ticket, we have opted for a more transparent method that informs the clients where their money goes. Those fees basically cover the costs of Box Office operation, software, staff, etc. They allow you the convenience of booking your tickets prior to your show instead of standing in line and making due with whatever tickets are left. The policies and services offered may vary, depending on the city/country where the show is presented.

You will find all the offers available for the members in the Cirque Club section, under the "Offers" tab.

The policies and services offered may vary, depending on the city/country where the show is presented. Please contact the venue where the show is playing to inquire about the access.

If tickets were left at the will call, to avoid any issues, the person(s) to whom you have given your tickets should have a photocopy of both sides of the credit card used to purchase the tickets (the first 12 numbers of the card may be blacked out), a photocopy of one of the purchaser’s pieces of identification (such as a driver’s license), a letter acknowledging the gift signed by the purchaser, and the confirmation number.

During the purchasing process, you will not be able to request specific seats. For your convenience, the ticket system offers the best available seats (up to four options per section) for you to choose from. You can select the option that best suits you by clicking on it. However, should you want specific seats, it is possible to contact the Box Office.

If you chose to have tickets mailed to you, please allow some time for delivery. If you chose to have electronic tickets sent to you and have not received them, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, especially your confirmation number if possible.

Tickets may be sent to you via email (electronic tickets) or by mail. The policies and services offered may vary, depending on the city/country where the show is presented. The information is available on the ticket purchase page.

Please contact us, and we will forward your message to the venue.

If you cannot print your electronic tickets, please contact the Box office or contact us. The different box office phone numbers can be found at the bottom of the "Tickets" page for each city. It’s important to include as much information about the purchase as possible, such as the name of the person the reservation was made under, the last four digits of the credit card used, the number of seats bought, the time and date of the show, and/or your confirmation number.